IT Helpdesk Coordinator for Yellowstone Landscape Group

Our growing company is looking for a professional and dynamic IT Helpdesk Coordinator in for our corporate headquarters, located in Bunnell, FL. In this role, the IT Helpdesk Coordinator will be responsible for providing day-to-day technical support to employees of our 2 entities operating in Florida, Georgia, South Carolina and Texas.

Responsibilities:
o Setup, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers.
o Install and configure software.
o Set up and configure printers, scanners and other peripherals.
o IT hardware procurement and inventory control.
o Document issue resolution using the help desk ticketing system.
o Maintain excellent communication with all end users and other members of the MIS/IT team.
o Ongoing Active Directory and Exchange administration.
o Work with third-party vendors for project support/advanced technical support as needed.
o Conduct demonstrations or training sessions to address end-user training needs.
o Monitor and remove virus, spyware and other non-authorized software.
o Remote monitoring and support.
o Complete special projects as requested.

Requirements:
o 1+ years setup, configuration, troubleshooting of desktops/notebook hardware and software (Windows and Mac OS).
o Experience administering and troubleshooting Active Directory and Exchange environments a plus.
o Microsoft Office 2007, 2010, 2013 and 365.
o Knowledge of current industry technologies to include, but not limited to: LAN, WAN, Wi-Fi, video conferencing, switching and routing, DNS, DHCP, TCP/IP and other protocols.
o Knowledge in supporting a multi-site environment.

Yellowstone Landscape Group offers a competitive salary and a full group benefit plan including medical, dental, and 401k.


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