Retail Customer Service Representative


Michael Patton



1698 Laurel Ave


Bunnell FL, 32164


386 264-7602


Michaelpatton.mp20@gmail.com


               


Objective            To obtain a long term position with a local company where my extensive and diverse work experience may be used


                             to enhance my career opportunities.


 


Employment 


Hat Trick Productions    


      2002-Present    Booking Agent/Instrumental musician                      Daytona Beach, FL/ Lehigh Valley, PA



  • Booked night club acts in show places and halls.

    • Scheduled attractions for season, considering such factors as entertainment policies,   budget and tastes of patrons of particular establishment represented.

    • Negotiated with booking representatives and producers of attractions to arrange terms of contract, play dates and fees to be paid for engagements.



  • Co-Produced original music C.D and marketed it to local record stores.

  • Served as band leader for cover band and published C.D. with original music band.

  •  Created and maintained business and band websites.

  • Directed and participated in recording sessions.


 


                                Integrated Marketing


            2010 -2011   Partner Specialist                                                                                      Northeast Region



  • Responsible for sales training of authorized dealers for Direct TV.

  • Traveled to dealerships spanning Maryland to New York.

  • Developed and presented PowerPoint sales presentation at dealerships and sales seminars.

  • Provided dealer sales support for scheduled sales events.


 


 


                                  Micro-Clean


2008-2009    Clean room certification technicians assistant                                             Bethlehem, PA



  • Assisted in FDA mandated certifications of research laboratories and pharmaceutical company clean rooms, biological safety cabinets, production facilities and, other critical environments.

    • Performed leak testing of hepa filters in critical environments and repaired or replaced as needed.

    • Took air particle counts in critical environments and took temperature, humidity and air velocity readings    using a variety of test equipment adjusting environments to meet FDA standards.  




 


                                   


 


    Wal-mart 


            2006 - 2007         Department Manager                                                                                 Easton, PA  



  • Responsible for 7 employee’s in the photo lab.

  • Managed inventory.

  • Handled special orders and ordering of routine supplies.

  • Operated and maintained photo related lab equipment.

  • Handled employee and equipment maintenance scheduling and settled any disputes.


                     


            


 


 


                                                                                           


          


 


 


 


 


                       Radio Shack                                                                    


           2002- 2006       Store manager /Installation Tech                                                        Ormond Beach, FL



  • Accepted under-performing store and improved sales from a negative to a positive sales gain winning most improved store in a fifty store district, five months in a row.

  • Improved store appearance and enhanced staff’s product knowledge increasing their sales productivity.

  • Lead my store in sales of Sprint and Verizon mobile phones and plans.

  • Developed curriculum for weekly sales training. Lead my store in wireless phone sales.

  • Opened and closed the store and made nightly deposits.

    • Responsible for onsite installations of satellite systems.

    • Mounted outdoor antennas and rotor assemblies.

    • Fished any needed cable runs..




 


                            


 


                      Radio Shack


2000-2002    Manager in training                                                                                    St. Augustine, FL           



  • Top salesperson routinely exceeded sales performance and customer service goals specializing in wireless sales.

  • Completed Sales Associate online training course which highlighted product knowledge.

  •  Completed Store Managers training program to qualify for advancement.


 


 


                                  Rex Audio/Video                         


            1999-2000    Assistant Manager                                                                                              Dothan, AL   



  • Handled day-to-day retail management functions to maintain store operation.   

  • Performed as lead sales representative in volume and dollars.

  • Managed warehouse and shipments of inventory. Coordinated the organization of store stock.


 


 


                      Circuit City


1997-1999    Sales counselor              



  •  Top performing sales associate in audio and video department.

  •  Received award for Selling to a “Secret Shopper” during a surprise store audit scoring 13 out of 10 points


on the sales counselor audit sheet.


 



  • Awarded 2 times for customer service excellence.


                  


                                   


Military experience


1984-1990      United States Navy


                      Petty officer Third Class                                                                              San Diego, CA



  • Four years active and two years reserve. Discharged honorably.

  • Served as Sonar Technician on board the naval combatant USS Mcclusky FFG-41.

  • Trained in basic electronics and sonography.

  • Numerous years experience in warehouse, shipping /receiving and forklift operation.

  • Small arms trained and trained as member of 3 firefighting teams


 


 


 


 


 


   Education              Saint Raphael Academy                                                                               Pawtucket, R.I.         



  • Enrolled in Honors courses for general education.

  • Satisfied curriculum requirements within 3years.

  • Continued my studies with an emphasis on English and professional writing courses in preparation for college.


 


 University of Rhode Island                                                                               Kingston, R.I.                                                                     



  • Attended University of Rhode Island from 1983-1984. Majored in English/Journalism.


 

  • ID#: 108230
  • Location: Bunnell, FL , 32110

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